Extra Assistance at the Pier
Celebrity Cruises offers boarding and departure assistance with wheelchairs to guests with mobility disabilities. Request assistance once you arrive at the pier or contact us prior to your cruise so that we may prioritise your assistance to go onboard. During peak times there may be a wait for assistance.
While many ports provide easy access for wheelchairs and scooters, however due to various conditions: steepness of the gangway, tendering, weather, tidal and sea conditions, and shore-side facilities, guests using assistive devices may be precluded from getting on or off the ship.
We will make reasonable efforts to assist our guests, but for safety reasons, our staff is not permitted to lift guests or equipment. Assistance with manual wheelchairs, walkers, canes, etc. will be provided.
We will provide reasonable mobility assistance to guests in accessing areas of the ship that are not accessible.
Traveling from Ship to Shore
At some ports, the ship will anchor off shore, and guests are taken to shore by small boats called tenders. Even if the ship is scheduled to dock at a pier, it can change to tendering.
Guests with assistive devices who are unable to take a few steps will be unable to board tenders unless roll-on capability is available.
In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorized wheelchairs and mobility scooters can not be taken on tenders, unless roll-on capability is available. Inquire about tender roll-on capability at Guest Relations Desk while on board. Please note roll-on capability is not guaranteed.
Weather, sea conditions and other factors may preclude tendering. Safety of our guests and crew is our primary consideration, and the Captain and his staff will make the final decision regarding transferring guests and their assistive devices based on safety reasons.
If guests are unable to tender or disembark because of due to these circumstances, there will be no refund or credit for missed ports. While we recognise your disappointment, the safety of our guests and crew takes precedence.